ac356 Privacy Policy

4 Cookie Policy

ac356 uses cookies and similar tracking technologies to keep the website functioning properly and to improve your experience. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (such as language).
• Analytics Cookies: Used to monitor site usage patterns and improve the service.

4.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some website functionality and you may not be able to log in. Contact us via live chat to learn more about managing cookies.

5 Information Sharing and Disclosure

ac356 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Providers: Only the necessary amount of information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), IT service providers, and game software suppliers, and they are bound by strict confidentiality agreements.
• Legal Obligations: Information may need to be disclosed as part of a court order, government investigation, or valid legal process.
• Fraud Prevention: If fraud or illegal activity is detected, information may be shared with the relevant authorities.
• Business Restructuring: In the event of a company merger or acquisition, information may be transferred, though the same privacy standards will be maintained.

6 Security Measures

ac356 has implemented industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS Encryption: All communication between your browser and our servers is secured through SSL encryption.
• Data Encryption: Sensitive information is encrypted before being stored.
• Two-Factor Verification: An additional layer of security is available for account access.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Restricted Access: Only authorised staff can access your information, and only when specifically required.
• Staff Training: All staff receive regular training on data protection.

However, no data transmission over the internet is completely secure. Even with the highest level of protection in place, 100% security cannot be guaranteed. It is your responsibility to keep your account password confidential and not share it with others.

7 Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you and to receive a copy of it.
• Correction: The right to have inaccurate or incomplete information about you corrected.
• Deletion Request: The right to request deletion of your information in certain circumstances (however, not all information may be deletable where legal obligations apply).
• Objection to Processing: The right to object to the processing of your information in certain cases.
• Marketing Opt-Out: The right to opt out of marketing communications at any time.
• Data Portability: The right to receive a copy of your information in a structured, commonly usable format.

To exercise any of the above rights, contact us via live chat or email. We will make every effort to fulfil your request within a reasonable time.

8 Data Retention Period

ac356 retains your personal information only for as long as it is necessary. The retention period depends on the type and purpose of the information:

• Active Account Information: Retained for as long as the account remains active.
• Closed Account Information: May be retained for a specified period after account closure to meet legal obligations and resolve potential disputes.
• Financial Transaction Records: Retained for an extended period in accordance with legal and regulatory requirements.
• Customer Support Communications: Retained for a defined period to ensure service quality.

Once the need for retention has passed, we securely delete or anonymise your information.

9 Protection of Minors

ac356 strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and above only.

We verify age during the registration process. If it becomes known that a user is under 21, that account is immediately closed and the associated information is deleted.

If you believe that a minor has registered on our platform, please notify us immediately via live chat support or email.

10 Changes to the Privacy Policy

ac356 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A public notice on the website
• A notification sent to your registered email
• A change to the "Last Updated" date at the top of the page

Continuing to use our website after any changes will be taken as your acceptance of the updated policy. We recommend that you review this privacy policy regularly.

If you object to any change, you have the right to close your account and stop using the service. See our Terms and Conditions for information on closing an account.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 live chat support in Bengali is available through the website.
• Email: [email protected]

We will do our best to resolve your request or complaint as quickly as possible. We typically respond within business days.

This privacy policy applies only to the ac356 website. If you access any external service through our platform (such as a payment gateway), the privacy policy of that service will apply.