ac356 Terms and Conditions
Please read these terms and conditions carefully before using the ac356 platform. This document forms a binding agreement between you and us.
Definitions and Explanations
Key Terms
The following words used in this document are defined below:
- "Platform" — refers to the ac356 website, mobile version and all related services.
- "Account" — a user's registered personal player profile.
- "Balance" — the total amount of funds held in the account, calculated by combining deposits and winnings.
- "Bonus" — any type of promotional funds or benefit provided by the platform.
- "Wagering Requirement" — the specified multiple of bets that must be placed before a bonus can be withdrawn.
- "KYC" (Know Your Customer) — the identity verification process.
Eligibility and Registration
Age Limit and Eligibility Conditions
To open an account and use the services on ac356, you must meet the following conditions:
- You must be at least 21 years old.
- You must be mentally capable and legally eligible to enter into a contract.
- You are playing on your own behalf and with your own funds — not on behalf of anyone else.
- You do not already have another active account on ac356.
- You are not on a voluntary exclusion list or have not been banned from the platform by us.
Registration Process
During registration, you must provide accurate, complete and up-to-date information. We reserve the right to close the account and confiscate the balance if false information is provided. Only one account per person is permitted. If multiple accounts are found, all of them will be closed and any pending bonuses will be considered void.
Account Security and Responsibility
Password and Login Information
It is your responsibility to keep your account login details — username and password — completely confidential. If you share your login details with a third party, any financial loss that results will be your responsibility alone. If you forget your password or suspect unauthorized access to your account, notify our 24/7 live chat support immediately.
Account Transfer Prohibited
An ac356 account is entirely personal and non-transferable. You may not sell, rent or transfer your account, balance or bonuses to any other person. Any violation of this condition will result in immediate account closure.
Identity Verification (KYC)
ac356 reserves the right to verify your identity at any time. As part of the KYC process, you may be asked to submit the following documents:
- Government-issued identity document (National ID card, passport, etc.)
- Proof of address (utility bill or bank statement)
- Information required to verify your payment method
If KYC is not completed, withdrawals may be delayed or suspended.
Deposit and Withdrawal Policy
Deposit Rules
The following payment methods can be used to deposit funds into ac356: bKash, Nagad, Rocket, Upay and bank transfer.
- The minimum deposit amount is ৳500.
- The deposit account and the player's registered name must match.
- Deposits from third-party accounts are not accepted.
- After a successful deposit, the balance is generally updated immediately.
Withdrawal Rules
Withdrawal requests generally take 15 minutes to 2 hours to process. However, additional time may be required if KYC verification is needed.
- The minimum withdrawal amount is ৳500.
- Withdrawals will be sent via the same method used to make the deposit.
- Withdrawals may be held if wagering requirements are incomplete.
- Withdrawals may be suspended for review in cases of suspicious activity.
Currency and Conversion
All transactions on ac356 are completed in Bangladeshi Taka (BDT / ৳). Transactions in foreign currency are not accepted. We reserve the right to notify the relevant authorities if money laundering or fraud is suspected.
Bonuses and Promotional Offers
Welcome Bonus
ac356 offers a 120% welcome bonus on the first deposit, up to a maximum of ৳5,000. The following conditions apply to receive this bonus:
- Before withdrawing the bonus, you must wager 15 times the total amount (deposit + bonus).
- A specific time limit applies for completing the wagering requirement.
- Each player may take advantage of the welcome bonus only once.
- A minimum bet amount rule may apply during the bonus period.
Other Bonuses and Promotional Offers
ac356 regularly provides various promotional offers. Specific terms and conditions apply to each offer, which will be clearly communicated at the time the offer is made. General bonus rules:
- More than one bonus cannot be active at the same time, unless explicitly stated otherwise.
- Wagering requirements apply to winnings earned through bonuses.
- If an attempt is made to claim bonuses through fraud or multiple accounts, the bonuses and associated winnings will be voided.
- ac356 reserves the right to modify or withdraw any bonus offer.
VIP Program and Cashback
VIP Levels and Benefits
The ac356 VIP program has five levels, with weekly cashback provided at each level. Level and cashback details:
- Bronze: Weekly cashback up to 0.2%.
- Silver: Weekly cashback up to 0.3%.
- Gold: Weekly cashback up to 0.5%.
- Platinum: Weekly cashback up to 0.6%.
- Diamond: Weekly cashback up to 0.8%.
Players can advance to higher VIP levels through regular and active play. ac356 reserves the right to change VIP levels and benefits.
Fair Play and Prohibited Activities
Prohibited Conduct
ac356 is committed to maintaining a fair play environment. The following activities are strictly prohibited:
- Placing bets or playing games using any kind of software, bots, scripts or automation tools.
- Operating multiple accounts to take advantage of bonuses ("abuse" or "arbitrage").
- Intentionally exploiting any technical error or vulnerability in the casino's games or systems.
- Using the account for money laundering or any illegal financial activity.
- Secretly colluding with other players to attempt to influence game outcomes.
Consequences of Violations
Involvement in any of the prohibited activities listed above may result in the following actions being taken without prior notice:
- Account immediately suspended or permanently closed.
- Balance, bonuses and pending withdrawals confiscated.
- Legal action taken after determining the extent of damages.
Game Rules and Dispute Resolution
Game Results
The results of all games on ac356 are determined by the servers of the game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt and others). Results displayed on the platform will be considered final. If a game result is displayed incorrectly due to a technical error, the correct server data will be considered final.
Complaint and Dispute Resolution Process
If you have any dispute or complaint, please contact us using the following methods:
- First, notify our support team via 24/7 live chat.
- Send an email with a detailed description of the issue, screenshots or evidence to [email protected].
- All complaints will be reviewed within 7 business days.
- The decision of ac356 will be considered final.
Responsible Gaming
Self-Limitation and Protection
ac356 believes in responsible gambling. We provide the following protective features for our players:
- The ability to set deposit limits.
- The ability to temporarily or permanently exclude yourself from the platform (Self-exclusion).
- The ability to review account activity.
Gambling is a form of entertainment. If you feel that gambling is having a negative impact on your life, please visit the responsible gaming page.
Intellectual Property, Limitation of Liability and Changes
Intellectual Property
All content on the ac356 platform — logos, designs, software, text, graphics — is the exclusive intellectual property of ac356. Reproducing or using these commercially without prior permission is prohibited.
Limitation of Liability
ac356 will not be liable for losses caused by technical errors, internet disconnection or third-party game providers. The platform may be temporarily unavailable at any time for maintenance.
Changes to Terms
ac356 reserves the right to change these terms at any time. Notice will be given on the platform for significant changes. Continued use of the platform after changes will be considered acceptance of the new terms.
Applicable Law and Jurisdiction
Legal Framework
These terms and conditions are governed by applicable international law and the regulations of the jurisdiction in which ac356 is registered to operate. Any dispute will first be attempted to be resolved through dialogue. If unsuccessful, the applicable legal process will be followed.
Contact and Support
Contact Us
If you have any questions or unclear points regarding these terms and conditions, please contact our support team:
- 24/7 Live Chat: Use the live chat on the platform for immediate support in Bengali.
- Email: [email protected]
We are always active on BST (UTC+6) and ready to assist with any issue.